Shipping policy

Thank you for shopping at Sanaa Scents! We want to make sure you have a great experience, so here's some information about how we handle shipping:

Processing Time: It takes us 1-2 business days to get your order ready for shipping. We need to make sure everything is available, check the quality, and pack it carefully.

Delivery Time: After we prepare your order, it usually takes 2-3 business days to reach you. Remember, this is just an estimate and actual delivery times may vary depending on where you are and any unexpected issues during shipping. We work with reliable shipping companies to make sure your package arrives as quickly as possible.

Order Cut-off Time: To make sure we process your order on the same day, please place it before 6:00 PM GMT. If you order after that time, we'll process it on the next business day.

Shipping Costs:  The shipping charge for your order is £3.

Business Hours: We're open from 10:00 AM to 6:00 PM EST, Monday to Friday. If you place an order outside of these hours, we'll process it on the next business day.

Contact Us: If you have any questions, or concerns, or need help with your order, please contact our customer support team at info@sanaascents.com. We aim to respond within 24 hours during our business hours.

Please make sure to provide accurate shipping information during checkout to avoid any delays or problems with delivery. We can't be responsible for delays or failures if the shipping information is incorrect or incomplete.

We may update or change this shipping policy at any time without prior notice. Any changes will be effective immediately. We recommend checking this policy from time to time to stay up to date with our shipping practices.

Thank you for choosing Sanaa Scents. We value your business and want to make your shopping experience smooth and enjoyable.