Return & Refund Policy

Return & Refund Policy

We hope that you'll love everything you ordered from sanaascents.com. But if you are not satisfied, you can return it within 14 days from the delivery  date for a full refund.

Note: We aren't able to accept returns unless they have been authorized by our Customer Service team info@sanaascents.com. We do not accept returned items that were sent back directly without notifying us first. If you want to returns or exchanges, please contact us to provide your Order Number and state the reason. After receiving your email with exchange/return request, our customer service representatives will send the return instructions back to you via email. Please follow the instructions to process the exchange/return.

We're sorry you didn't love your ordered from sanaascents.com. Read the instructions below to learn more about returns.

Order Cancellation

  1. For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
  2. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
  3. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Return Process

  1. Items can be returned within 30 days from the delivered date. Note that overdue requests may not be accepted.
  2. Return shipping fees are at the customer's own expense.
  3. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Note: All return items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at info@sanaascents.com.

For further inquiries:

If you have any further questions, please contact our customer services at:

  • Address: Portobello Rd, London W11 1LJ, United Kingdom
  • Phone: +44 7375 248436
  • Email: info@sanaascents.com